Privacy Policy
Who we are?
Why this personal data protection policy?
This Policy is intended to inform Customers/Users of the general rules for the processing of personal data, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at any time, namely the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
Valtrans – Sociedade Transportadora Lda. respects the best practices in the field of security and protection of personal data, having for this purpose taken the necessary technical and organizational measures in order to comply with the RGPD and ensure that the processing of personal data is lawful, fair, transparent and limited to authorized purposes.
Valtrans – Sociedade Transportadora Lda. is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that the respective holders have.
The rules provided for in this Data Protection Policy complement the provisions regarding the protection and processing of personal data, and the rules provided for in the terms and conditions that regulate the offer of the various products and services and which are duly advertised on our website.
What does this data protection policy cover?
This Data Protection Policy applies exclusively to the collection and processing of personal data for which Valtrans – Sociedade Transportadora Lda. is responsible for the respective treatment, within the scope of the services and products made available to its Customers/Users and in all situations in which personal data is processed by Valtrans – Sociedade Transportadora Lda.
What is personal data?
What does the processing of personal data consist of?
The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, dissemination, diffusion, comparison, interconnection, limitation, erasure or destruction.
Who is responsible for data processing?
The entity responsible for processing personal data is Valtrans – Sociedade Transportadora Lda., which determines the purposes and means of processing them. For this purpose, if the holder of the personal data needs to contact the data controller, he may do so through the means and contacts indicated below: Via the e-mail geral@valtrans.pt; At our headquarters By written communication addressed to the person responsible for the treatment, to Rua da Terceira Idade n.º 10 – Apartado 247 Poço de Mouro, 2910-026 Setúbal.
Who is in charge of data protection?
The data protection officer plays a relevant role in the processing of personal data, ensuring, among other things, the compliance of data processing with the legislation in force, verifying compliance with this Data Protection Policy and defining clear rules of procedure. processing of personal data, ensuring that everyone who entrusts you with the processing of their personal data is aware of how Valtrans – Sociedade Transportadora Lda. treats them and what rights they have in this matter. Thus, the holders of personal data, if they so wish, can address a communication to the Data Protection Officer, regarding matters related to the processing of personal data, using, for this purpose, the following contact: Email contact: geral@valtrans.pt.
What types of personal data are processed?
Valtrans – Sociedade Transportadora Lda., within the scope of the activities it develops, processes the personal data necessary for the provision of services and/or supply of products, processing data such as name, address, telephone number and email address. e-mail, according to more detailed information made available to the holders of personal data.
Without prejudice to compliance with the legal rules regarding the conservation and transmission of data for the purposes of investigation, detection, repression of serious crimes, as well as other treatments to which it is legally obliged, traffic data, geographic location, profile and/or consumption of the Client/Users will be treated by Valtrans – Sociedade Transportadora Lda., insofar as they are necessary for the respective provision of the services. In this way, based on location, profile and/or consumption, the Customer/User will have access, in particular, to specific features of the services, content suggestions and proximity information services.
Location information may also be recorded and transmitted to organizations with legal authority to receive emergency calls for the purpose of responding to incoming calls.
Personal, traffic, geographic location, profile and/or consumption data are also processed for the purposes of marketing or disseminating offers of goods or services from Valtrans – Sociedade Transportadora Lda., if the respective holder has authorized it.
If there is prior consent from the Customer/User, it may be withdrawn at any time, without, however, compromising the lawfulness of the treatment carried out on the basis of the consent previously given.
When and how do we collect your personal data?
Valtrans – Sociedade Transportadora Lda. collects your personal data, through its website and through the contact forms, guaranteeing, whenever necessary, the prior consent of the holder of the personal data. The personal data collected can be processed electronically and in an automated or non-automated way, guaranteeing in all cases strict compliance with the legislation for the protection of personal data, being stored in specific databases created for this purpose and, under no circumstances, the data collected will be used for a purpose other than that for which they were collected or given the consent of the data subject.
What are the purposes of processing personal data and the respective legal grounds?
In general, the personal data collected are based and intended for the dissemination of institutional information of Valtrans – Sociedade Transportadora Lda. and/or make known campaigns, promotions, advertising and news about products and/or services of Valtrans – Sociedade Transportadora Lda. as well as for carrying out market studies or evaluation surveys.
How long do we keep your personal data?
What are your rights as a holder?
As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data, the right to oppose their use for commercial purposes by Valtrans – Sociedade Transportadora Ltd and the withdrawal of consent, without compromising the lawfulness of the treatment carried out under that consent, as well as the right to data portability.
How can you access, rectify, update, limit, delete, oppose the processing of your personal data, or withdraw consent?
Without prejudice to the provisions of the GDPR, the holder of the personal data may do so, directly or by means of a written request, addressed to the respective Responsible for the treatment, through the contacts made available for this purpose in this document, as well as other contacts made available by Valtrans – Transport Company Ltd.
How can you object to receiving contacts for marketing purposes?
Valtrans – Sociedade Transportadora Lda. may promote dissemination actions with its Customers/Users, of new products or services, namely by telephone, email, SMS, MMS or any other electronic communications service, if the holder of the personal data has given the respective consent. If the holder of personal data does not wish to continue to receive these communications, he may, at any time, withdraw his consent to the use of his data for marketing purposes.
How can you complain?
Without prejudice to being able to submit complaints directly to Valtrans – Sociedade Transportadora Lda., through the contacts made available for this purpose, the Customer/User may complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for this purpose.
What measures does Valtrans take to ensure the security of your personal data?
Valtrans – Sociedade Transportadora Lda. assumes the commitment to guarantee the protection of the security of the personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules is an obligation for all those who legally access them. Bearing in mind the concern and commitment that Valtrans – Sociedade Transportadora Lda. reveals in the defense of personal data, various technical and organizational security measures were adopted in order to protect the personal data made available to it against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as as against any other form of illicit treatment. In this sense, on the website of Valtrans – Sociedade Transportadora Lda., the forms for collecting personal data require encrypted browser sessions and all personal data provided are stored securely in the systems of Valtrans – Sociedade Transportadora Lda. which, in turn, are on a server of Valtrans – Sociedade Transportadora Lda., covered by all physical and logical security measures essential for the protection of personal data. Notwithstanding the security measures adopted by Valtrans – Sociedade Transportadora Lda., Valtrans – Sociedade Transportadora Lda. alerts everyone who browses the Internet that they must adopt additional security measures, namely, ensure that they use an updated PC and Browser in terms of properly configured security “patches”, with an active firewall, antivirus and anti-spyware and that they ensure the authenticity of the websites they visit on the internet, and avoid websites whose reputation they do not trust.
How do we use "cookies"?
“Cookies” are small software tags that are stored on the computer through the browser (browser), retaining only information related to preferences, not including, as such, personal data.
How can you find out about any changes to Valtrans' personal data protection policy?
Valtrans reserves the right, at any time, to make readjustments or changes to this Personal Data Protection Policy, with these changes being duly publicized in Valtrans’ various communication channels.
